Privacy Policy

1. Definitions

"The Company"/"We"/"Our"/"Us" means UEC Equipment Hire (Urban Earth & Civil Pty Ltd T/A UEC Equipment Hire, ABN 90 638 268 916).

"The Customer"/"You" means any individual or entity who contacts, hires, or requests information from UEC.

"Personal Information" means any information that can identify you as an individual or relates to an identifiable person.

2. What Information We Collect

We may collect:

• Your name, address, phone number, email address
• Valid driver's licence details (required for equipment hire)
• Business name, ABN (if provided)
• Site/project and delivery address details
• Hire/booking details (equipment, dates, operator experience, etc.)
• Payment details (if a booking is confirmed)
• Communications with us (enquiries, emails, forms, calls)
• Website analytics data (such as IP address, browser and device info)
• GPS and usage data from equipment tracking devices (when applicable)

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes or information
• Process, manage, and deliver hire bookings
• Verify operator licensing and equipment safety requirements
• Communicate with you about your hire, delivery, return, or service updates
• Invoice and process payments
• Meet legal, safety, and insurance obligations
• Monitor equipment location and usage for security and maintenance purposes
• Improve our services and customer experience
• Send you updates and offers about our services (if you've consented—you can opt out any time)

We will only use your personal information for purposes directly related to UEC Equipment Hire's operations, or as required by law.

4. Storage & Security

Your information is stored securely using Google Drive and other cloud-based systems, with restricted access. We take reasonable precautions to protect your data, but note that information transmitted online cannot be guaranteed 100% secure.

We retain information only as long as necessary for business or legal reasons; then it is deleted or de-identified.

5. Disclosure to Third Parties

We may share your information with:

• Our staff, business partners, or service providers strictly as necessary to deliver our services (e.g., wet hire operators, delivery drivers, payment processors, cloud storage providers)
• Insurance providers for claims processing
• Legal or government authorities where required by law

We will never sell or rent your personal information to any unrelated party.

6. Access, Correction & Complaints

You have the right to request access to your personal information, or ask for corrections if it's inaccurate. To do so, or to make a privacy complaint, contact us using the details below.

We will respond as soon as reasonably possible. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

7. Website, Cookies & Analytics

Our website may use cookies and analytics (e.g., Google Analytics) to help us improve user experience and monitor site traffic.

We also use Google reCAPTCHA to protect against spam, which is subject to Google's Privacy Policy and Terms of Service.

You can adjust your browser settings to refuse cookies if you prefer.

8. Policy Changes

UEC Equipment Hire may update this Privacy Policy from time to time. The most current version will always be available on our website.

9. Contact Details

If you have questions, wish to access/update your info, or have a privacy concern:

By using our website and services, you agree to this Privacy Policy.